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Terms and conditions for website return policy

Terms & Conditions UK & Republic of Ireland

This page (together with the documents referred to on it) tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website www.beautyqueens.co.uk (the Site) to you. The Products listed on the Site may be supplied by other suppliers/ manufacturers. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.

We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in-store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see Privacy Policy.


We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.
We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered. For certain bulky or heavy items, there may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.

Returns and refund policy

At beauty queens cosmetics we aim to keep our customers satisfied and we aim to supply them with only the best quality goods. We accept returns if they are completed within the 14 day period in which you can return the product. Unless products were damaged or faulty when delivered to you or have been incorrectly delivered, you may not cancel your order if the products are sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery unless such products were damaged or faulty when delivered to you or have been incorrectly delivered; or unsealed products which are not suitable for return due to health or hygiene reasons. You should return the products to us in the same condition in which you received them together with the original product packaging, in accordance with our returns procedure for the product(s).

Our Liability

We are under a legal duty to supply products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity, and other similar losses).
This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice. Nothing in this section or elsewhere in our terms & conditions affects your statutory legal rights.


If any of these terms & conditions are declared invalid, unlawful, or unenforceable, then that provision shall be deemed to be deleted from these terms & conditions and the remaining provisions shall remain in full force and effect.
We have the right to revise and amend these terms & conditions from time to time without prior notice by changing them on the site provided that any such change will not affect any purchases you have made before the change is implemented.
Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these terms & conditions.
You and we agree that English law applies to these terms & conditions and that any dispute between us arising out of or in connection with these terms & conditions will only be dealt with by the English courts unless you are resident in another part of the united kingdom or the Republic of Ireland, in which case the applicable law of that part of the united kingdom or the Republic of Ireland will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

Postage and packaging

All items are posted to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. Due to the nature of these products, we advise that either you or a chosen representative is able to receive the order and place it in a safe place. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

Non-availability/suitability of medicines

If any of the items on your order are not available or are not suitable for sale through this service, we will try to contact you using the information in your registration.

Contact us

If you experience problems with ordering from the site or have any questions with regard to an order, please feel free to contact us.